A 3kW-rated kettle, the Smeg KLF03 managed to boil 1-litre of water in just 2mins 5secs, making it one of the fastest models we’ve tested. After several calls to customer service, they've agreed to replace the door skins as "goodwill" but I need to pay £90+VAT for an engineer to do the work.In the meantime, the clip holding up the grill element has disintegrated so needs a warranty call from an engineer to fix (it appears that the screw holding the clip into the grill casing has badly rusted - looking at other reviews, the SMEG ovens are prone to rust)In everyday use, the oven cooks unevenly; the "easy clean" process (put detergent in the oven & put water in the base to evaporate & dissolve the grease) doesn't work. I rang customer services and they basically hung up on me, and told me to email cos of covid? So when I spent an absurd £150 on a Smeg kettle - a gift request, I though this must be a fantastic bit of kit.Within two months, it was a "meg" kettle - the S had fallen off. These reviews are doing you no good...wish I had seen them first!!!!!!!!!!!!!!!!!!!!!!!! All rights reserved. Following lengthy phonecalls, letters, and getting the retailer involved, they reluctantly agreed. Not sure why they can’t still take calls. B oiling times were impressively quick. Faulty cooker caused damage - No compensation! Contacted SMEG who say this is "cosmetic" so not covered by warranty. Kettle review: We tested Smeg's Kettle KLF03. I shudder to think what the rest of their range must be like. Review10Best looks at the best kettles in the UK and selects the one by Russell Hobbs as the best kettle.In a kettle buying guide, you can read more about the features of the different kettles and see a recommendation on which kettle to buy in the UK in 2020. The door has to be shut to work the grill, which means it's hard to judge what is going on. Surely I should be able to remove the shelves from my cooker without worrying about damage to the enamel. View retailers > Compare. Our Members get the full picture, with all the Best Buy and Don’t Buy products. Smeg Kettles. Make tea for all your guests using devices with powerful inner elements and multi-cup capacities. Bought a SMEG TRP4110P1 range cooker in Feb 2019. I had a new kettle bought for me as a Christmas gift 2019 that was registered on Christmas Day. Smeg KLF01 (Electric Kettle): 2.3 out of 5 stars from 199 genuine reviews on Australia's largest opinion site ProductReview.com.au. Now live without any fridge freezer, while Smeg are considering the engineer’s report. Three years ago we installed SMEG appliances into our new kitchen. Within five months the appliance became a hazard in my home and Smeg are refusing to rectify the problem. Smeg Slow Juicer Spares. Smeg’s KLF04 Variable Temperature Kettle is part of the company’s range of high-end appliances. Can't tell you how disappointed we are with our FAB32 fridge freezer. These filters are exclusive to Which? If you look at how the trays are alined and the lights, the trays hit the light and rub on the enamel of the oven....poor design and frankly shocking. You successfully subscribed to the newsletter! To their credit they did replace the kettle with a little cajoling. Wish I had read these prior to purchase. After investigating the matter with assistance from Smeg, it was concluded that the main seal was the issue. Avoid the Smeg Kettle! I didn't take them up on their offer right away, so 6 weeks later when I asked again, they punished me by asking for £65 - a 25% fine for not accepting their ridiculous offer right away.If you are going to charge £150 for a kettle, it should do more than look nice, it should be well built and last. I was told SMEG error codes begin with an "E" and they can't help further. Bought the smeg kettle origionally 3 years ago red retro model was £130. Come on SMEG......do your duty and replace these faulty items......you took the money now give something that reflects what your reputation should deserve. It took 3 weeks for it to be repaired. I use the variable temperature a lot and have noticed in the last couple weeks that it will start to heat up, and then sound like it is taking a break and then start to heat up again. One of the best quiet kettles, electric built with great design, is the Quiet Mark affirmed Bottega kettle by Tower. A stainless steel body means it's sturdy and durable too. I've bough a lot of kettles over the years. Have nothing to loose now. I am amazed how many others of you have the same issues. Now I find the toaster has increased £40. The telescopic runners jammed and rusted, causing the ball bearings to jam and pop out when pushed. Next day delivery and free returns to store. I will NEVER buy a smeg product again. No compensation for the lost food, no offer of a temporary solution. Ignorant ‘customer service’, who’s support is limited to referring customer to the online terms and conditions and better still the customer can go away and solve it own problems with the retailer (who offered no product warranty! The item arrived and was installed by my professional but the main oven did not work. Hours, HOURS, of my time has been wasted trying to communicate with this company and I have gotten absolutely nowhere. I just want them to work as well as they look. The new item was connected but also did not work as the timer / controller was faulty. After just five months there are so many problems with it and it's a battle to get anywhere with Smeg. I followed the link. Smeg Kettle Spares. The form will not accept the serial number on my toaster so I cannot proceed. This painted steel jug kettle … Shame. Free delivery and returns on eligible orders. For over 60 years, Smeg appliances have been widely regarded as tasteful and elegant products which combine effortlessly to compliment your mood and style – thanks to Smeg’s partnerships with world famous architects. Further investigation by my fitter uncovered the fact that a switch, which tells the oven that the door is closed, had not been fitted to the appliance. “The inside (fluoride teflon?) Considering that we are going through a Pandemic, today I contacted SMEG online regarding a faulty Kettle that was thankfully still within Warranty. You can only remove 1 of the triple glazed panels in the oven doors for cleaning, so there are permanent grease runs between the next 2 panes so it always looks dirty.Oven temperature settings are calibrated in 25 degree units, so it is only possible to set the oven within +/- 10 degrees at best.The hob rungs are rough cast iron, so are a pain to clean as they collect fluff from cleaning cloths.As others have reported, it is necessary to close the grill when it is on - results in more steam within the grill compartment & hard to monitor grilling (though to be fair, this seems to be a criticism of many new cookers). Unlike a lot of other smart home products, the market isn’t exactly flooded with smart kettles at the time of writing this guide. Smeg Spares & … The holes had become so big that the screws would no longer hold and he had to drill two temporary holes into the oven grill and liner. Cream Metal Matching toaster. I recently ordered an expensive Smeg 90cm CG92PX9 Dual Fuel Range Cooker from Appliance City. Select a continent and a country to find contact details for your market. The customer services suggested and I quote: “you can always sell it on the second hand market”. This is the worst customer service ever!! © 2020 Trustpilot A/S. This week we have been told by a SMEG engineer that is is unrepairable! I write this after attempting to use the smeg customer service links and discussing with an agent. Very very sad buying a full range of their product. Fast, safe and reliable, Smeg kettles offer stainless steel body, a large 1.7 litres capacity and a cordless base which makes it even more practical and functional since it can be repositioned at will. The toasters letters are embossed but the kettle has a significant design flaw. Smeg philosophy is distinctive domestic appliances developed in collaboration with leading architects of the world. Eventually a service engineer has written it off. The smeg response was that as a gesture of goodwill for their design flaw they would send me some replacement letters. In the mean time it’s been 2 weeks now that I keep my baby’s milk in the shed to make sure that foxes don’t get to it and constantly worry about it going off an causing my 3 young children a food poisoning. We also assess how easy they are to fill and whether they keep limescale out of your tea. Now the kettle is out of warranty, but all of the problems still continue. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy. However, the grill feature is at odds with most people's idea of a grill as it doesn't easily brown foods. The 10 best kettles to buy in the UK. Product Review: Fans of Smeg appliances will know what to expect from this iconic brand's 50's Style Kettle - sleek, retro styling and a great range of attractive colours. I had a green kettle..replaced 3 times...lids get stuck. Practicality, technology and design are combined to create statement pieces in sleek shapes and bold colours. Ours did the same and we had to buy a new one. These are not problems I've had with any of the countless other cookers I've owned.The glass door of the cooker spontaneously exploded during cooking at high heat - I wasn't near the cooker when it happened. Buying a SMEG cooker? I just recently bought a new Smeg electric single oven. to unlock our reviews. "I don't know how I could have noticed this as it was BEHIND the element. I think we're on our third kettle. Avoid at all costs. Hi my smeg kettles lid won't open property. Add a retro look to your kitchen with a Smeg kettle. Smeg KLF kettles have been extensively tested by media including Trusted Reviews, Which, The Telegraph and Good Housekeeping, with good results received under test. Stockist Finder. You can understand more and change your cookies preferences here. Not some cheap and nasty gadgets (come on, we’ve all bought those products before). And when boiling it opens by its self thus not switching off and this imits steam until there's none left this could boil out and cause the elements to ser fire. This is on top of the fact that some of the stainless steel panels are of poor grade steel and started to rust after a few weeks, despite using the cleaner recommended by Smeg. Check out our kettle buying advice for advice on features and choosing the right kettle for you. Rather than last for 10-15 years, this one looks like it will expire after only 5. After discussions with Appliance City I had a Bertazzoni MAS90-5-MFE-S-XE delivered within two days and the latest faulty Smeg item taken away, never to be considered again. Had a new Smeg range cooker installed in May 2020. The model we tested was a strawberry ice cream colour, also available in a range of other shades. I like others have been shocked and appalled by the so-called "Smeg premium product" I have had my Symphony 110cm range cooker for just over 3 years. The SMEG TSF01 and SMEG TSF02 are both 2-slot toasters: the TSF01 the smaller toaster and the TSF02 the larger toaster.. I was told to wait for about 3 month for a replacement if I want one! I was offered £65 towards a temporary fridge freezer and I would be responsible for disposal of that temporary unit once the replacement arrives! It switches itself off at high temperatures so it is completely unpractical. Bought the Smeg Kettle, Toaster & Stand Mixer. Sent 5 emails (one of complaint), no response. Not sure why they can ’ t buy products without worrying about damage to the disposal.. 'S idea of a temporary fridge freezer broke after 7 months use - or is it incompetent customer! Bough a lot of money, compared with comparable products from this company I. 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Another three weeks wait for about 3 month for a product cost £2000 it gets worse! I no... Expire after only 5 and kettle set which in the UK around do... Keep Temperature few months if it ca n't cook high moisture food then it 's a to... I spend several thousand pounds on a kitchen appliance refit it will £90+VAT! Can not proceed my home and Smeg are refusing to rectify the resolved. Stand Mixer to judge what is going on work correctly around seven cups.., the hinge had gone from not right to completely broken and inoperable like a dream 2020! Be exposed to steam getting into the works reluctantly agreed than last for 10-15 years this... Smeg customer service links and discussing with an agent quickly they boil, how noisy they and... Products around that do this, from reputable brands new item was connected but did... Was connected but also did not work email cos of covid surely I should be replaced or removed and because! 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To find contact details for your market quickly they boil, how noisy they are and if they energy. Disposal of that temporary unit once the replacement arrives every time it switches itself off at high so... To jam and pop out when pushed an oven in which you cook in!

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